Service Terms
Effective 2026-07-05. This English version is provided for convenience; if there is any discrepancy, the Finnish version prevails.
1. Scope
These service terms supplement the Innohub terms for AI, chat, widget, automation, customer service, InnoRenki, InnoNPS, InnoDIA and InnoCRM features.
2. AI-assisted service
AI may answer, classify, summarise, suggest next steps, collect leads or route users. AI is not a human expert, authority, lawyer, doctor or auditor. Outputs must be reviewed before use in critical decisions, public statements or regulated advice.
3. Customer responsibilities
The customer is responsible for instructions, source material, testing, legal notices on its own website and ensuring that no unnecessary sensitive data, secrets, full payment card numbers or other high-risk data are entered into the service unless separately agreed.
4. Integrations and changes
The service may rely on third-party providers for AI, payments, SSO, email, analytics, consent management or customer-selected integrations. We may change, limit or suspend features for security, legal, supplier, capacity or abuse-prevention reasons.
5. Support
Support channels and service levels depend on the subscription or customer agreement. Unless otherwise agreed, service requests can be sent to asiakaspalvelu@innohub.fi.