Alison Wood Brooks: How to Handle Difficult Conversations at Work, from Feedback to Firing
Jakson tiedot
Jakson kuvaus
Harvard Business School professor Alison Wood Brooks explains how to handle the toughest conversations in working life: letting people go, giving negative feedback, speaking up to people above you, and handling tension between CEOs and boards. Key learning points: 1. Part ways with dignity. When ending someone's employment, keep showing that you believe in them as a person and help them begin the transition to what comes next. 2. Frame feedback as advice. Feedback looks backwards and judges, while advice looks forward and gives people something to act on. 3. Design the setting for hard conversations. You can't control how someone reacts, but you can choose a private, one-to-one setting that makes an honest reaction safe. 4. Know the difference between power and status. Power is given and comes from control over resources, while status is earned through respect. This difference shapes boardroom dynamics, and anyone can earn status. 5. Stay CALM under pressure: Confirm understanding, Admit uncertainty, Learn by asking questions, Make it human. Above all, ask the next question. #nbforum #nordicbusinessforum #nbf
Katso myös samalta kanavalta
Muut jaksot tältä kanavalta
Sinua saattaisi kiinnostaa
