About this channel
HubSpot's channel links marketing, sales and customer relationships with the use of AI and customer data. The selection is built around product presentations, event sessions and demonstrations of how…
HubSpot's channel links marketing, sales and customer relationships with the use of AI and customer data. The selection is built around product presentations, event sessions and demonstrations of how work might be organised across those areas. Demand creation, winning business and serving customers provide the commercial context for the tools being introduced.
UNBOUND and Spotlight sessions are prominent formats. Presentations featuring Yamini Rangan, Duncan Lennox and Jon Dick appear both individually and together, while Dharmesh Shah discusses growth in an age of builders. Viewers can therefore choose a broader event presentation or focus on a session associated with a particular part of the programme.
The concrete product topics include bringing ChatGPT advertising into HubSpot and introducing Agent Hub as a place to manage and build an AI go-to-market team. Another video draws attention to the gap between widespread AI availability and customer data that is not necessarily brought together. Those examples connect interest in new AI capabilities with the practical organisation of customer-facing work.
Marketers, sales teams and people evaluating tools for customer operations are the intended fit for this material. Existing users may be interested in what the presentations introduce, while others can use the sessions to understand the kinds of workflows HubSpot is discussing. The benefit is a view of how the company connects its product story to business activities: generating interest, progressing a deal and maintaining a customer relationship. Choosing a specific presentation allows viewers to examine the area closest to their own responsibilities.
Latest episode
The Hybrid Service Team That Retains and Grows Customers | UNBOUND 2026
Explore the latest updates to build demand, win deals, and delight customers 🔗 https://www.hubspot.com/spotlight
The future of service isn't fully automated or fully human. It's both, working…
Explore the latest updates to build demand, win deals, and delight customers 🔗 https://www.hubspot.com/spotlight
The future of service isn't fully automated or fully human. It's both, working together. Service Hub is built for a world where AI handles the routine and humans handle what matters most. Customer Agent resolves tickets automatically, while AI-Powered Help Desk gives reps the context, suggestions, and speed to tackle complex issues at scale. The result: a hybrid team that resolves more, responds faster, and frees your best people to focus on managing escalations, deepening relationships, and driving the expansion conversations that grow revenue.
Speaker:
Kolin Koehl, Sr Director & GM of Product, Service Hub & Breeze Assistant, HubSpot
Subscribe for more HubSpot event updates
https://www.youtube.com/@HubSpotLive
About HubSpot:
HubSpot is a customer platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, commerce, operations, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and apps to attract, engage, and delight customers.
⚠ Disclaimer:
The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.
YouTube Shorts
Built by Partners, Powered by HubSpot
Free HubSpot CRM Software
HubSpot AI
HubSpot Content Hub & CMS
HubSpot Marketing Hub
HubSpot Operations Hub
HubSpot Sales Hub
HubSpot Spotlight | Spring 2024
INBOUND 2023
uploads
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