Enabling People. Not Replacing Them – Nikita Miller, Chief Product Officer at Perk
Episode details
Episode description
Join us for a conversation with Nikita Miller, Chief Product Officer at Perk, as she discusses the company’s evolution from TravelPerk into an AI-native travel and spend management platform, its expansion into the US, and the changing role of AI in the workplace. Nikita shares her perspective on eliminating “shadow work” through automation, why AI should be used to augment rather than simply replace human capabilities, and how Perk is using years of travel and spending data to create more personalised and efficient experiences for employees and finance teams. Discover how Perk is combining travel, spend, expenses, invoicing and events into one platform, and Nikita’s view on what it takes to build a global, long-lasting technology company. Key Points • Perk’s transformation from TravelPerk into a broader travel and spend management platform • Eliminating “shadow work” by automating repetitive administrative tasks around travel, expenses and invoicing • Why the impact of AI should be measured by the higher-value work it enables, rather than headcount reduction alone • How AI is changing the skills companies need, with greater emphasis on systems thinking and strategic decision-making • Using personalisation and years of travel data to improve recommendations, policies, approvals and reporting
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