🎙️GOVSI Podkast | E43 | Matjaž Florjanc Lukan

Kaj vse lahko uredite s pomočjo Klicnega centra 114? Kdo lahko pokliče, pri katerih vprašanjih vam lahko pomagajo in kako poteka pomoč, ko ne veste, na katero institucijo se obrniti? V novi epizodi GOVSI podkasta vodja Klicnega centra 114 Matjaž Florjanc Lukan predstavi delo centra, ki je v treh letih sprejel že okoli 43.000 klicev. Govori o najpogostejših vprašanjih s področij dolgotrajne oskrbe, pokojninske reforme, popoplavne obnove, zdravstva in osebnih dokumentov ter o delu centra v kriznih razmerah. Pojasni tudi, kako povratne informacije državljanov pridejo do pristojnih institucij in lahko prispevajo k izboljšanju postopkov. 📞 Klicni center 114 je dosegljiv od ponedeljka do petka med 8. in 15. uro. 🌍 Za klice iz tujine: +386 1 478 50 00 What can Call Centre 114 help you with? Who can call, what kinds of questions can the advisers answer, and what happens when you do not know which institution to contact? In the latest episode of the GOVSI Podcast, Head of Call Centre 114 Matjaž Florjanc Lukan explains how the centre works and how, over the past three years, it has handled around 43,000 calls. He discusses some of the most common questions relating to long-term care, pension reform, post-flood reconstruction, healthcare and identity documents, as well as the centre’s role during crisis situations. He also explains how feedback from citizens is passed on to the relevant institutions and can help improve procedures. 📞 Call Centre 114 is available from Monday to Friday between 8 a.m. and 3 p.m. 🌍 For calls from abroad: +386 1 478 50 00